Frequently asked questions
Answers to the most common questions about RetailWale.
How do I pay?
Pay with your credit card or bank transfer. We use secure payment processing so your information stays safe.
How does verification work?
Before you can buy, we check that you are a real shop. This keeps wholesalers safe. Most checks are done within 24-48 hours. You will get a notification when your verification is complete.
What happens if the sale ends before enough people buy?
Your order is still valid at the current price. You keep the discount level reached so far. Nobody loses money when a sale ends early.
Can I return a product?
If something is wrong with your order, contact us within 7 days. We help resolve issues between buyers and sellers. Every sale is recorded, so we have a clear record of what happened.
How do team discounts work?
When multiple shops buy the same product, everyones orders count together. The more total units sold, the lower the price for everyone. You do not need to coordinate with other buyers - it happens automatically.
Is there a minimum order?
Yes, each product has a minimum order quantity (MOQ) set by the wholesaler. You can see the MOQ on every product page before you buy.
How do I become a seller?
Register as a seller on the seller portal. You will need to submit verification documents. Once approved, you can list your products and start selling to verified retailers.
How do I get my first order discount?
New retailers get 5% off their first order. The discount is applied automatically at checkout. No coupon code needed.
What are loyalty levels?
Bronze, Silver, and Gold levels based on how much you have bought. Higher levels get earlier access to new sales. Your level updates automatically as you shop more.
How is the price calculated?
The wholesaler sets a base price. A 10% platform fee is added. Volume discounts lower the price as more units sell. Monthly deals and loyalty bonuses can lower it further. The price never goes below the wholesalers floor price.